ButlerBox follows the standards and policies set forth by the Fabricare Industry and the International Fabricare Institute. We exercise the utmost care in cleaning and processing garments entrusted to us and use such processes which, in our opinion, are best suited to the nature and conditions of each individual garment. Nevertheless, we cannot assume responsibility for inherent weaknesses or defects in materials which may result in tears or development of small holes in fabric that are not readily apparent prior to processing. We can not guarantee against color loss, color bleeding, and shrinkage; or against damage to weak and tender fabrics; or against damage to anscelary items such as belts, buttons, beads, ties or zipper pulls. ButlerBox's liability with respect to any damaged items shall not exceed ten (10) times our charge for cleaning that garment regardless of brand or condition.
Any damaged items must be reported via email to = get_business_meta($business_id, 'customerHelp@MyButlerBox.com')?>Help@MyButlerBox.com and returned to ButlerBox for inspection within 5 business days.
Any lost items must be reported via email to = get_business_meta($business_id, 'customerHelp@MyButlerBox.com')?>
within 5 business days. ButlerBox makes its best reasonable effort to track every item that we process and will review all lost items claims on a case by case basis. Any items determined to have been lost by ButlerBox will be reimbursed in accordance with the International Fabricare Fair Claims Guide and shall not exceed ten (10) times our charge for cleaning that garment regardless of brand or condition. Items will be considered lost 30 days after the initial claim is filed.
When leaving items in lockers, please ensure that your locker has been correctly closed and locked. ButlerBox is not responsible for any loss or damage resulting from a failure to properly lock the locker.
When using our home delivery or concierge service, ButlerBox is not responsible for your items before they are picked up or dropped back off. It is your responsibility to ensure the safety of your items during that time.
For our package delivery service, ButlerBox's maximum liability will be $100.